Partners International and Internal IT Support

Most companies that have internal IT support don't see a need for hiring an external IT firm. The belief is that a team of IT staff members that focuses solely on a company's IT support will be suitable for managing any IT needs. 

But when you complement an internal IT team, with its insider knowledge and on-site availability, with an external consulting firm that brings the expertise and knowledge from working with hundreds of clients, you get a complete IT support system that minimizes your company's downtime and ensures your IT grows with your organization. 

Many of our clients have some form of internal IT support; they have asked us to take on some of their critical IT services in order to provide valuable expertise and backup support, as well as free up their internal IT to focus on goals and strategy. 

The benefits of complementing internal IT support with Partners International's IT Support Services include:

The Latest and Most Comprehensive IT Skills Available: Even the best internal IT staff cannot be an expert in the breadth of technology found in today’s network environments, and may not be able to keep all of their skills up-to-date. However, our large Engineering Team is composed of certified professionals with a wide range of skills and experience, and we are always on top of the latest trends, constantly upgrading staff expertise. By partnering with us, your internal team can spend less time trying to stay on top of the latest technology and more time strategizing how technology can help your business grow.

Reliability of Service: Let’s face it: Staff become ill or take vacation. Turnover entails downtime in order to train new staff. When you require IT support 24/7, staff unavailability or downtime become huge barriers to productivity. It is not an option for today's small-and-medium businesses and non-profits, which need all existing resources geared toward stability and growth, to overstaff their IT departments in preparation for when certain staff are unavailable.

With our IT support services, you will never need to stay up at night wondering whether your e-mail server will make it through your IT staff vacations. We will always be there to provide service and coverage, even when your staff is away.

Flexibility to Fit Your Needs: What makes your organization unique is what makes it successful. Because we work with you to determine the scope of coverage, you only pay for exactly what you need to help your business run as smoothly and productively as possible. Our IT support services give you the freedom to maintain your successful business process, not change it to fit in with standardized off-the-shelf support packages.  You should never have to pay for more than you need, nor should you have to accept less than you need.

Low Cost and High Productivity: Combining all the previous benefits ensures that you will get high-quality IT services at a low cost. The costs for new technology, direct costs for things such as anti-spam software and IT staff training, as well as indirect costs such as staff benefits and overhead, are spread across many clients. This means your share of IT costs goes down dramatically. And because our Engineers are always available, always growing in skills and expertise, and always seeking new ways to enhance your business processes, you can rest assured that your mission-critical staff are working at the highest level of productivity afforded by today's IT, with fewer e-mail and server outages, fewer user problems, better tailored software, and greater resources for sharing key information.