Compare: Partners International and Break/Fix Companies

For as long as companies have had computers, they have required someone to fix them.  The typical scenario: A computer breaks down, the IT consultant is called in, the consultant spends several hours fixing the machine, and then the consultant charges for each hour spent on-site.

The break/fix company has the incentive to be on-site as much as possible; the company makes money when your network or machines are not behaving as they should. The client hopes that a machine won't break down this month so they won't need to call in the consultant.

This model didn't make a lot of sense to us.

Based on a managed services model, our services are proactive rather than reactive: The model works because network issues are prevented before they become problems to be fixed. Because we charge a regular monthly fee to maintain server and computer health, rather than an hourly fee to fix machines that are broken, our costs are reduced when your network is healthy and strong.

That is, the less we are on-site fixing problems, the better it is for us. We don't just want our clients to have strong networks that rarely break down; our business success depends on it.