How Our Solution Works: Recovery

Recovering files and folders is a simple process where the entire image is mounted as a volume on the NAS device. Files can then be copied to the destination server over the network. Utilities enable you to restore files, folders, Exchange mailboxes or messages, and SQL tables and databases.

Virtualization: Standby Server Functionality

Because the device can take snap shots every 15 minutes, administrators can choose a point in time shortly before the problem occurred and with just a few clicks of the mouse, this appliance allows you to activate it as a virtual server to keep business processes up and running while we diagnose the problem and plan a course of action for the downed email server.

Once virtualized, the NAS will resume the backup schedule that was in effect before the failure. No configurations are necessary.

Restoration to New Hardware

In the event of a catastrophic server failure, our business continuity solution also includes a boot CD that allows us to perform a bare metal restore on new hardware in a fraction of the time of a typical server rebuild. And, this NAS device restoration will allow you to eliminate the hardware abstraction layer during the restore process so that the new drivers can be loaded on the server replacement, no matter which server brand is used - giving you speedy recovery options in times of crisis.

Recovery after a Catastrophe

If a disaster results in you losing your entire office--servers and on-site NAS included--and you have enlisted our off-site option, you can order a newly imaged NAS with the most current backup, normally the last daily that was done, to be shipped out via next business-day air transportation to a location of your choice. If such an event occurs, we will not host the data at the co-location facility. Depending on the NAS model used, multiple servers can be virtualized on one NAS even as the NAS continues to perform backups of other servers.

When the NAS arrives, we'll connect it to your network through a patch cable, and you're up and running. This recovery service will allow you to use the NAS for two weeks before it must be returned or purchased. This timeframe should allow you to get a new server ordered and in place, and do a bare-metal restore from the NAS before returning the NAS. Alternatively, you can choose to keep the NAS and you will be billed for the list price of the new NAS. This would also allow you to use this NAS for the ongoing backups when you move forward, re-establishing the network for your client.