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For Cohort Support, please click here.
Technical Support is available to customers with a valid service agreement. Our Technical Support teams are focused on providing responsive, high-quality support for Partners International's products, services, and supported systems. We provide Technical Support through a number of channels:
- Web: Client Portal
- E-mail:
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- Skype: partners.helpdesk
- Telephone:
+1 (888) 267-4389 - U.S. toll-free
+1 (202) 223-8403 - Washington, D.C. local
+1 (646) 415-7932 - New York, NY local
For more information about our Helpdesk services for our Outsourced IT customers, please see our How to use Helpdesk documentation or contact your Technical Account Manager.
Hours
Technical Support is available by
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or phone Monday through Friday, from 8:00 A.M. to 6:00 P.M. Eastern time. Emergency support is available via telephone only 24 hours a day, 7 days a week. Please follow the voicemail prompts for emergency support when calling.
Holiday Schedule
Technical Support services will be unavailable except on an emergency basis during the holidays listed below. Our offices will reopen the next business day for our normal business hours.
- New Year's Day
- Martin Luther King's Birthday
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
For specific dates of the holidays listed above, please see the U.S. Office of Personnel Management Federal Holidays listings.
Cohort Support
Email:
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Web: http://connect.partners-intl.net/support
Phone: +1 (202) 223-8401 x.405
Cohort support is available Monday through Friday, from 3:00 A.M. to 6:00 P.M. US Eastern time. Phone support is only available for emergencies such as a system down.
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